Terms & conditions of sale

These Terms & Conditions of Sale (hereinafter the “T&C”) are entered into between:

• Registered name: ROUAN SANAÂ
• Trade name: ROG SAN TRANSPORTS & FORMATIONS
• Brand: ROG SAN PRESTIGE
• Legal form: Sole trader (entrepreneur individuel)
• SIRET: 532 155 033 00014
• RCS: 532 155 033 R.C.S. Bobigny
• Intra-EU VAT: FR20532155033
• Registered office: Bât F Appt 1478, 20 Rue Fernand Pena, 93700 Drancy
• Mailing address: 26 avenue Henri Barbusse, 93000 Bobigny
• Telephone: 06 16 59 07 68
• Email: contact@rogsanprestige.com

Hereinafter referred to as the “Provider”.

And any natural or legal person (hereinafter the “Client”) making a booking on the website rogsan-prestige.fr.

The purpose of these T&C is to define the conditions under which the Provider supplies the Client with private passenger transport services (VTC), in accordance with Articles L3122-1 et seq. of the French Transport Code.

Any booking made on the website implies the Client's full, complete and unreserved acceptance of these T&C. The Client acknowledges having read them before confirming the order, by ticking the box provided for this purpose.

RogSanPrestige offers the following services:

• Transfers to and from airports (Roissy CDG, Orly, Beauvais, Le Bourget) and Paris railway stations
• Journeys within Île-de-France (private chauffeur)
• Hourly or full-day chauffeur hire (4h, 8h, 12h packages)
• Long-distance journeys across France and Europe
• Group transport (Mercedes V-Class van, minibus, coach up to 53 seats, on quotation)

All vehicles are driven by professional chauffeurs holding a valid VTC professional licence. The Provider holds professional civil liability insurance covering the passengers transported.

Bookings are made exclusively online via the form available on rogsan-prestige.fr. They require the following information:

• Pick-up location and destination (and return destination where applicable)
• Requested date and time
• Number of passengers, children, infants and items of luggage
• Chosen vehicle type
• Contact details (surname, first name, email, telephone)
• Flight or train number if pick-up or drop-off takes place at an airport or station

The Client is solely responsible for the accuracy and updating of the information provided. Any error, omission or change not communicated in time that may cause a delay, a failure of the service or additional charges is borne exclusively by the Client.

The booking becomes firm and final once payment has been received and validated. A confirmation is then sent to the Client by email, together with the Stripe payment receipt.

The rates shown on the website are expressed in euros, inclusive of all taxes (TTC). They include:

• The actual journey
• The chauffeur's service
• Fuel and toll costs
• Free waiting time under the conditions set out in Article 11

Possible surcharges:

• Night journey (between 10 p.m. and 6 a.m.): 15% surcharge
• Public holiday: 15% surcharge
• Intermediate stop: €25 per stop
• Bulky luggage (skis, bicycle, instruments, etc.): €15
• Animal in a carrier: €10
• Long-distance empty return (>100 km outside Île-de-France): 50% surcharge on the outbound fare

For a round trip, the fare equals the sum of the outbound and return journeys, with no discount. Hourly packages (chauffeur hire) include a specific mileage allowance beyond which the Île-de-France per-kilometre rate applies.

For coaches (groups of ≥ 10 people), a personalised quotation is issued on request.

Payment is made in full online at the time of booking, by bank card via the secure Stripe platform. No bank details are stored by the Provider; transactions are encrypted and processed directly by Stripe (PCI-DSS standard).

Full payment is required to confirm the booking. No payment is due to the chauffeur on the day of the journey. No booking is confirmed until payment has been received and validated by Stripe.

Accepted cards: Visa, Mastercard, American Express, Apple Pay, Google Pay.

If payment fails (bank refusal, opposition, input error), the booking is not taken into account. The Provider may, where it has the Client's contact details, get in touch to suggest a new attempt or an alternative solution; it is, however, under no obligation to do so.

Cancellation by the Client:

• More than 48 hours before the departure time: free cancellation. The amount paid is refunded in full.
• Less than 48 hours before the departure time: no refund. The full amount remains payable to the Provider as compensation (chauffeur booked, vehicle mobilised, slot reserved).

To cancel, the Client sends a request by email to contact@rogsanprestige.com or by telephone on 06 16 59 07 68. The date and time the request is received determine the application of the 48-hour threshold.

Any applicable refund is made within 5 to 10 business days to the bank card used for payment, via Stripe.

Cancellation by the Provider: in the event of force majeure or inability to perform the service (severe weather, unforeseen mechanical breakdown, unavailability of the chauffeur with no possible alternative), the Provider will refund the Client in full as soon as possible. No additional compensation will be due in this respect.

Any request to modify the booking (date, time, pick-up or drop-off location, number of passengers, vehicle type) must be communicated to the Provider no later than 48 hours before the original departure time, by email or telephone.

Accepted modifications may result in a price adjustment if the new service differs significantly from the original order. This adjustment is communicated to the Client for approval before taking effect.

The Client undertakes to:

• Comply with the agreed schedule and be present at the pick-up location at the indicated time
• Communicate without delay any change to a flight or train (timetable change, prolonged delay, cancellation)
• Show respect for the chauffeur and the vehicle
• Comply with the stated passenger and luggage capacities
• Ensure the safety of children. A suitable child seat is provided free of charge upon prior request at the time of booking

Strict prohibitions on board:

• Smoking or vaping
• Consuming alcohol or narcotics
• Carrying animals, except by prior arrangement formalised at the time of booking
• Carrying explosive, corrosive, dangerous, toxic or flammable substances

The Client's liability is fully engaged in the event of non-compliance with these rules. RogSanPrestige reserves the right to take any appropriate action, in particular the immediate interruption of the service without refund, the invoicing of vehicle restoration costs (specialised cleaning, immobilisation, repairs) and any legal action to recover the losses incurred.

RogSanPrestige undertakes to:

• Provide a clean vehicle in good mechanical condition and compliant with the regulations in force
• Assign a professional chauffeur holding a valid VTC licence, who is courteous, punctual and discreet
• Comply with the agreed schedule and route, except in cases of force majeure
• Preserve the confidentiality of the information provided by the Client in connection with the service

Insurance and risk coverage: RogSanPrestige and all of its partner chauffeurs hold cover taken out with notoriously solvent insurance companies, covering all risks relating to their public individual passenger transport activity, in compliance with the legislation in force.

These insurance contracts cover, in terms of civil liability, all direct damage (material and immaterial) and bodily injury sustained by the passenger during the service, within the limit set by the insurance contract in force, with the exception of damage attributable to the Client. The cover applies from the moment the Client enters the vehicle until they leave it, both actions included.

Subcontracting: RogSanPrestige reserves the right to subcontract all or part of the service to partner chauffeurs selected according to its professional criteria (holder of a valid VTC licence, compliant vehicle, equivalent insurance). Any such subcontracting in no way alters RogSanPrestige's commitments to the Client: service quality, contractual obligations and liability remain those of the Provider towards the Client.

Waiting time on the chauffeur's side: if the Client is late at the pick-up location, the chauffeur waits free of charge for:

• 15 minutes for a standard address
• 60 minutes after the flight lands for airports
• 30 minutes after the train arrives for stations

Beyond these times, if the Client cannot be reached and has not cancelled the service, it is treated as a “no-show” and no refund is due.

Delays caused by the Provider: except in cases of force majeure, a delay attributable to the Provider may give rise to compensation assessed on a case-by-case basis, without exceeding the total amount of the service.

Force majeure: in accordance with Article 1218 of the French Civil Code, the following are in particular deemed cases of force majeure releasing the Provider from liability: severe weather making travel impossible, transport strikes, public demonstrations, third-party accidents, exceptional traffic conditions (summits, official events), pandemics and administrative decisions.

Luggage is placed in the vehicle's boot under the Client's responsibility as regards its fragility, protection and labelling. The Provider cannot be held liable for damage caused by a lack of protection or inappropriate packaging.

If an item is left on board, the Client must contact the Provider as soon as possible. Found items are kept for 30 days. Return costs (postage, home delivery) are borne by the Client.

The Provider's liability cannot be engaged:

• For delays caused by force majeure (see Article 11)
• For missed connections (plane, train) where the delay results from force majeure or a cause beyond the Provider's control
• For damage to luggage caused by its fragility or a lack of protection
• For errors in the address or time provided by the Client

The Client is advised to take out travel insurance to cover contingencies beyond the Provider's control.

In accordance with the General Data Protection Regulation (GDPR) and the amended French Data Protection Act:

Data collected: surname, first name, email, telephone, pick-up and drop-off addresses, flight/train number where applicable, information relating to the service. Payment information is handled directly by Stripe and is not stored by the Provider.

Purposes: performance of the transport service, invoicing, customer relationship management, service follow-up, legal and accounting obligations, fraud prevention.

Legal basis: performance of the contract (Art. 6.1.b GDPR), legal obligation (Art. 6.1.c) for the retention of accounting records.

Retention period: 3 years after the last service for booking data, 10 years for accounting records (legal obligation).

Client's rights: access, rectification, erasure, portability, objection. To exercise them, the Client writes to contact@rogsanprestige.com. A reply is provided within one month.

The Client may also lodge a complaint with the French data protection authority (CNIL, www.cnil.fr).

For further details, please consult our Privacy Policy.

Prior mediation: in the event of a dispute, the Client is invited to first contact the Provider at contact@rogsanprestige.com to seek an amicable solution.

Failing an amicable resolution and in accordance with Article L.612-1 of the French Consumer Code, the consumer Client may, free of charge, refer the matter to a consumer mediator with a view to an amicable settlement of the dispute.

[To be completed: name of the approved mediator, address, referral procedure. Sanaâ must join a recognised mediation body before final publication. Reference: CECMC-approved mediators, list on economie.gouv.fr.]

European platform: the European Commission provides an Online Dispute Resolution (ODR) platform accessible at ec.europa.eu/consumers/odr.

Competent jurisdiction: these T&C are governed by French law. Failing an amicable resolution, any dispute will fall under the jurisdiction of the courts of the Provider's registered office (Bobigny), subject to the mandatory public-policy provisions applicable to contracts concluded with a consumer.

The applicable T&C are those in force on the date the Client confirms the order.

The Provider reserves the right to amend these T&C at any time in order to adapt them to legal, regulatory or commercial developments. Any order placed after an update will be governed by the T&C in force on the date of confirmation.

The Client acknowledges having read and accepted these T&C in full by ticking the box provided for this purpose before confirming the booking. This acceptance has the same value as a handwritten signature.